The Process from the Order Confirmation to Shipment-Garbo Cutlery as an Sample

In an international trade, a fixed process is required from customer confirmation of order to supplier delivery. The process from order confirmation to shipment plays a vital role in ensuring customer satisfaction and timely delivery.To make this process clearer for both buyers and suppliers, in this article, we will take Garbo cutlery as an example to check that  how Garbo, a renowned cutlery manufacturer, handles their orders to ensure a excellent experience for their customers.

Step 1: Placing the Order: Selecting Cutlery Sets and Confirming the Purchase

Once a customer are going to place an order for Garbo Cutlery, the first step is to carefully select the desired cutlery sets. Garbo Cutlery offers a wide range of options, including different materials, designs, and packaging variations. After the selection, the customer confirms the purchase by providing necessary details such as shipping address and payment information. And Garbo will make a proforma invoice for the customer, and the order is finally confirmed after receiving the order deposit paid by the customer.

Step 2: Order Processing: Confirming Package Details and Putting on the Production Schedule

After the order is finally confirmed, Garbo Cutlery's team initiates the order processing phase. The orders for Garbo cutlery are mainly divided into stock orders and mass production orders. For mass production orders, customers generally require to make customized package. Garbo’s design team will help to design the package if the customer have this requirement. The sales will carefully review package details to ensure accuracy. After confirming all the production details, the order is then put on the production schedule, ensuring that the manufacturing process is aligned with the customer's requirements.

Step 3: Warehouse Operations: New Production and Packaging the Cutlery

For a long time, Garbo has always paid great attention to work efficiency and delivery time to ensure that they can deliver the goods to their customers in time. After the order is scheduled for production, the necessary raw materials will be gathered, and the manufacturing process begins. The mass production for the cutlery also needs to go through several processes. Garbo pay attention to each process and confirm the quality of products. Skilled craftsmen meticulously produce the cutlery sets, adhering to the highest quality standards.

Once the cutlery is ready, it undergoes a packaging process. Garbo Cutlery understands the importance of safe transportation, and therefore, each set is carefully wrapped and secured to prevent any damage during transit.

Step 4: Quality Control: Checking the Quality before Shipment to Ensure the Excellence of the Cutlery

Before shipment, Garbo Cutlery places great emphasis on quality control. They have QC team specially responsible for checking product quality. After each batch of products is finished, the QC will be arranged to inspect the goods to ensure that the products have no quality problems and ensure that each cutlery set meets the company's high-quality standards. This includes assessing the design, finish, and durability of the products. By conducting these checks, Garbo Cutlery aims to deliver only the finest cutlery to their customers.

Step 5: Loading the Container: Dispatching the Order

After the mass production is completed and the quality control process completed, Garbo will promptly inform the customer to arrange the shipment. After the customer provides the information of the freight forwarder, the colleague in charge of the shipment will be responsible for booking the space with the freight forwarder. The container will be carefully and safely loaded with an aim to avoid any damage during transit.

Throughout the entire process, Garbo maintains clear communication with their customers, providing updates on the order status and tracking information. By prioritizing transparency and efficiency, Garbo Cutlery strives to exceed customer expectations and deliver their exquisite cutlery on time.

To draw a conclusion, the mainly process from order confirmation to shipment at Garbo Cutlery involves the conformation of the order, package details conformation, mass production, conducting quality control, and efficiently loading the containers, Garbo Cutlery ensures a smooth and reliable experience for their valued customers.