A Real Inquiry Conversation to Understand Garbo Flatware

To help new buyers understand how to source stainless steel tableware from China, we share a real-life inquiry exchange. This conversation will address common questions about materials, pricing, minimum order quantity, quality, customization, shipping and more.

Buyer: Hi, I'm interested in purchasing stainless steel cutlery, but I'm not familiar with the different materials and qualities. Can you help me?

• Garbo Flatware: Sure! We offer 304 (18/10), 430 (18/0), 410 (13/0), and 201 (18/ 2) stainless steels, each with different characteristics:

304 (18/10) Stainless Steel - best quality, highly resistant to rust and corrosion, mirror polished, used in high end markets.

201 (18/2) Stainless Steel - very good quality, second only to 304 for corrosion resistance, but contains magnesium, which does not pass international food grade testing.

430 (18/0) Stainless Steel - Mid-range quality, affordable and durable for restaurants and hotels.

410 (13/0) Stainless Steel - Hard and strong, great for knives, but slightly less corrosion resistant.

The price ranking is: 304 high, 201 medium, 430 low and 410 lowest. So in terms of value for money and quality, we mainly recommend 430.

BUYER: What is the difference between the different polishes?

• Garbo Flatware:

Mirror polished - shiny and smooth. Most dinnerware has a mirror polished finish. It's just a different grade.

There are many grades of mirror polish, the higher the grade, the more polishing and machines, the more production processes, the better the quality and the higher the price.

Matte Polished - Brushed, modern, fingerprint resistant. Ideal for casual and contemporary table settings.

Tumbled/water polished - polished by water rinsing and machine vibration friction, this polish is the worst quality and the cheapest!

We can send you samples to confirm the quality before confirming your order.

BUYERS: What is the price range for your flatware sets?

• Garbo Flatware: Prices depend on workmanship, finish, material, thickness, weight, design and order quantity, some of the prices below can be a simple reference:

304 (18/10) Stainless Steel Flatware Sets: $0.38 - $3.50 per piece

430 (18/0) Stainless Steel Flatware Set: $0.29 - $0.85 per piece

410 (13/0) Stainless Steel Steak Knife: $0.15 - $0.65 per piece

The above factors have a significant impact on price and cost can be affected by both. Therefore, we would like to receive detailed requests from our customers in order to quote the best possible price. The larger the order, the better the price!

BUYER: What is your MOQ?

• Garbo Flatware:

Stock items: Hundreds or thousands of pieces each.

Custom designs: 6,000-12,000 pieces per unit, depending on complexity.

If you are testing the market, we can discuss flexible MOQ options.

Buyer: Can I mix different designs in one order?

• Garbo Tableware: 

Yes, you can mix different models and styles as long as the total order quantity meets our MOQ. We also have glassware, ceramics, and kitchenware to choose from, and we've been in the tableware business for years, with expanding factories and a very strong supply chain.

BUYER: Can I customize my dinnerware with my brand logo?

• Garbo Flatware: Yes! We offer:

Laser Engraving - Small orders can be supported, as well as laser pattern designs.

Embossed logos - 3D effect on handles, requires mass production

Screen printing - colorful customized designs

PVD Coating - Gold, Champagne Gold, Rose Gold, Black, Iridescent, Blue, Purple, now we mainly do 7 PVD colors.

We also offer customized packaging to match your brand.

BUYER: Can I get samples before I place a bulk order?

• Garbo Flatware: 

Yes! We provide free samples, but you need to bear the shipping cost, if the order is very large we can become a single shipping and sample fee. The sample shipping fee is refundable after the order is confirmed.

BUYERS: Are your products food and dishwasher safe?

• Garbo Flatware:

Most of the products are yes, but there are very many post-processing designs, depending on the specific design. We will advise if you have a need.

BUYER: How long does it take to produce and ship?

• Garbo Flatware:

Stock items: Ships within 7 days.

Customized orders: 20-45 days.

SHIPPING: Depends on your country, the shipping company you choose, and whether or not it's peak import/export season at the time of shipment.

Buyer: What packaging options do you offer?

• Garbo Flatware: We do:

Bulk Packaging - Wholesale Affordability

PVC bags or hanging cards - perfect for supermarkets

Gift Boxes - Retail Premium Display

Window boxes - affordable set packaging option

Customized packaging - boxes with your brand logo and design

BUYERS: What are your payment terms?

• Garbo Flatware: We accept:

T/T (30% deposit, 70% before/post shipment)

Demand Letter of Credit

BUYER: How do you ensure quality control?

• Garbo Flatware: We have a strict quality control process:

Material Inspection - Control at the source, work with qualified steel manufacturers and use only high quality stainless steel sheets.

Polishing and Finishing Inspection - Each product is carefully inspected by hand.

Final Packaging Inspection - Ensure all products meet the order requirements.

We provide inspection reports and support third party quality checks such as SGS or Intertek.

BUYER: Do you have experience dealing with Amazon, supermarkets or wholesale operations?

• Garbo Flatware: Yes, we have worked with Amazon sellers, large supermarkets and international wholesalers. We offer:

Minimum order quantities for Amazon sellers, secure mail-order packaging, customized packaging with barcodes, other customization services and lead time matching for promotional orders

BUYERS: Why should I choose Garbo Flatware over other suppliers?

• Garbo Flatware: We're Chinese top 10 stainless steel flatware manufacturer

Over 30 years of tableware export experience, well-established production and export mechanism

Factory direct sales and wholesale discounts

Low minimum order quantity for stock orders, support full customization

Global brand export experience, covering more than 165 countries

Fast production speed, stable quality, strict quality control standards

Buyer: Sounds good! How do I place an order?

• Garbo Flatware:

Simply send us your order details (model number, quantity, customization requirements) via email, message on our website or WhatsApp and we will provide you with an official quote and proforma invoice. Once you confirm, we will start production immediately!

This is the most common and realistic inquiry questions and answers in reality, from these questions I believe you have already obtained very detailed information about Garbo Flatware, and should have an initial idea whether you can try to place an order with us or not. If you are interested in high quality flatware at competitive prices, or in any of our products, please do not hesitate to contact us!